General Terms and Conditions of Sale
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1. Company Overview
The online store Assappe is managed by Léo R., registered under SIREN number 838 041 341 00028, and headquartered at 15, IMPASSE DES EPINGUY – 74100 VETRAZ-MONTHOUX, France.
Email: info@assappe.com
Telephone: 04 80 95 98 35
Intra-Community VAT number: FR47838041341
Hosting provider: HOSTINGER INTERNATIONAL LTD, 61 Lordou Vironos Street, 6023 Larnaca, Cyprus.
2. Acceptance of the General Terms and Conditions of Sale
These General Terms and Conditions of Sale (GTC) apply to all orders placed on the website assappe.com. By placing an order, the customer accepts these GTC without reservation.
3. Ordering Procedure
The customer can place an order online on the website assappe.com. The order process is as follows:
4. Payment
Payment for products is made by credit card via CB, Stripe, or Klarna. Transactions are secure and encrypted.
5. Delivery
Products are delivered to the address provided during checkout. Delivery is free and takes between 5 and 15 days to all countries. Delivery times may vary depending on the destination.
6. Right of Withdrawal
In accordance with Article L.221-18 of the French Consumer Code, the customer has a period of 14 days from receipt of the product to exercise their right of withdrawal without having to provide any justification. To do so, the customer must contact customer service at info@assappe.com.
7. Guarantees
The products sold benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with Articles 217-4 et seq. of the French Consumer Code.
8. Liability
Assappe shall not be liable for any failure to perform the contract due to a force majeure event.
In any event, Assappe’s liability will be limited to the amount of the order.
9. Customer Service
For any questions or complaints, customers can contact customer service by email at info@assappe.com or by phone at 04 80 95 98 35.
10. Applicable Law
These Terms and Conditions are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.
11. Dispute Resolution
In the event of a dispute, the customer is informed that they may resort to conventional mediation or any other alternative dispute resolution method.