Shipping, Return, and Refund Policy

1. Shipping

At Assappe, we are committed to delivering your orders as quickly as possible. We offer free shipping within 5 to 15 business days for all our customers, regardless of their location.

Orders are shipped from our warehouse in France, and we work with reliable shipping partners to ensure your order arrives in perfect condition.

2. Return Policy

We want you to be completely satisfied with your order.

If you are not satisfied, you can return your items within 45 days of receiving your order.

Return Conditions:

Products must be unused and in their original packaging.

Returns are free if the above conditions are met.

To initiate a return, please fill out the contact form on our website.

3. Refund Policy

Refunds are only possible in the following cases:

• Product damaged or broken upon receipt.
• Order error (incorrect product received).

To be eligible for a refund, you must:

• Provide proof (photos or videos) of the items in question within 7 days of receipt.
• Contact our customer service via the contact form.

Refunds will be issued via the same payment method used for the order, unless otherwise agreed.

4. Contact Us

For any questions regarding our delivery, return, or refund policy, please feel free to contact us:

Email: info@assappe.com
Phone: 04 80 95 98 35